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Help Centre: Client Cloud

I'm getting Error 429

Back to Client Cloud

Error 429 indicates that you have been making an excessive number of requests to the Client Cloud, and as such, you are prevented from making further requests for a certain period of time.

This may occur either when you are using our Send Email functionality for a large number of files within a short period of time. If you are attempting to email a large number of files, we recommend downloading these files, and then sending them yourself, through a service such as Dropbox. Our Send Email functionality is intended for only sending a few files when necessary.

It may also occur if you are attempting to login and are failing your login attempts a great number of times. If this is the case, you may be barred from logging in for a short period of time. Please reset your password or contact us for assistance if you cannot reset it.

Error 429 will reset after an hour or two - please return then if you wish to perform the action you were attempting before getting it. We are not able to raise this limit manually per-client, and apologize for any inconvenience.

Is your question not solved?

Please get in touch, and we'll be glad to help you out.

Please give us our office a call at (905) 277-9499.